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Politicas de devolución y Garantia
En gameplay.com.co nuestro objetivo es servirle de la mejor manera y queremos que usted siempre quede satisfecho con su orden, pero entendemos que en ocasiones, usted podrá llegar a tener la necesidad de solicitar una devolución y en ese caso, queremos hacer este proceso fácil para usted:
Plazos para devoluciones
En gameplay.com.co estamos totalmente dispuestos a proceder con el cambio de su producto en caso de que usted no quede satisfecho al momento de recibirlo. Solo se realizarán los cambios que hayan sido solicitados en los plazos establecidos por la ley de retracto, los cuales se comunican a continuación.Productos
| Productos | Plazos para la devolución y Tiempo de Garantia |
| Consolas, PS4, PS3, XBOX ONE, XBOX 360, PS VITA, PSP, NINTENDO WII U, WII, 3DS | 5 días calendario luego de la entrega o recolección del producto, Garantia de 6 Meses por defectos de fabrica, No cubre mal uso del usuario, golpes humedad, derrame de líquidos, manipulación de terceros |
| Accesorios para consolas, todo lo relacionado en esta categoría. | 5 días calendario luego de la entrega o recolección del producto |
| Membresías, Xbox Live, PSN Plus, Tarjetas Eshop. | No tiene devolución alguna, por ser un producto que se genera código. |
| Videojuegos, PS4, PS3, XBOX ONE, XBOX 360, PS VITA, NINTENDO SWICTH, 3DS. | Tienen devolución si no se ha destapado y lo debes enviar, en la misma forma como se recibe, sellado de fábrica, plazo de 2 días calendario. |
| Celulares | 5 días calendario luego de la entrega o recolección del producto, Garantia de 4 Meses por defectos de fabrica, No cubre mal uso del usuario, golpes humedad, derrame de líquidos, manipulación de terceros. |
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